*This article is for placing orders through a Retail Account. If you use a Reseller Partner Account please refer to the following article: How to order an SSL Certificate – Reseller Partner
Placing an order through the Trustico® website is a simple process. To begin, click on the “Order” button available from the product information page you are viewing.
*Make sure to take note of which Trustico® country website you are placing your order from as it will be the same website you will need to login to if you are logging into your Trustico® account.
On order Step 1, you will be asked for the certificate length (validity period) that you are wanting to place an order for. Select the validity period of either 1 or 2 years for your SSL Certificate. A validity period determines how long your SSL Certificate will be active. When you select a higher validity period of 2 years, we will discount the second year.
There is a drop down menu available for Server Licences. A single Server License allowed you to install an SSL Certificate onto a single server, device or platform. Currently we are offering unlimited server licences on all of our SSL Certificates. This means that your SSL Certificate can be installed onto as many servers as you require.
All of our SSL Certificate products include Issuance Insurance, which is offered free of charge. Issuance Insurance provides you with the freedom to reissue your SSL Certificate, free of charge, as many times as you would like for it’s validity period. This can be for installing your certificate onto a new server or installing again onto the original server if the certificate is lost.
Finally, you can also opt for Premium Installation. This is an installation service we offer for our customers who are unable to install their SSL Certificate where our Premium Installation Team will install your SSL Certificate onto your server. This would mean providing the installation team with administrator access to your server where your domain is hosted.
Once you are happy with your selections, click “Next”.
So we can ensure that the SSL Certificate being ordered is from your company and for your domain, we require some general information. This helps ensure that only you and your company issue an SSL Certificate for your domain.
Since it is a renewal, the contact details for both the Administrative Contact and Technical Contact will already be filled in.
It is important that you enter your details, especially your contact email address as it will be the same email address you will use to login to your Trustico® account that is automatically created for you once you finish placing your order.
If you are placing an order for an Organisation Validated or Extended Validation SSL Certificate, we highly recommend entering your Australian Business Number as well as a D-U-N-S Number if you have a D&B record for your company. By providing these numbers you can improve and speed up your ordering experience and validation procedure.
The admin contact details are what will be entered on the invoice for your order. You can amend the billing details on the payment page if that is required for your invoice.
The admin contact details will also be sent to the Certificate Authority as the end user for the certificate. If you are purchasing on behalf of another person/company, make sure their details are listed as the admin contact. You can enter your own details as the tech contact.
Review these details and click the ‘Next’ button once you are satisfied.
This step requires you enter the Certificate Signing Request (CSR) for your order in Privacy Enhanced Mail (PEM) format, which is text-based code.
Here you will simply need to review the details that are provided in your CSR. If they are not correct you can click the “Replace CSR” button to provide a new CSR.
If you have ordered a Multidomain SSL Certificate you will also be able to add any Subject Alternate Names (SANs) that you need to have listed on your SSL Certificate. SANs are additional domains and sub-domains that can be added to and secured by a Multidomain SSL Certificate.
If you want to add SANs, click the ‘Yes’ tab, then add any SANs you require. To add more SANs than shown, simply click the ‘+’ button. Note that the ‘+’ button will remain beside the the first SAN option. Keep clicking it to add more boxes. Ensure you only add as many boxes as you need. Any empty boxes will still require payment. You can remove boxes by clicking the ‘-‘ button.
Once you have reviewed your CSR details and added any SANs (if applicable), click ‘Next’.
Use the drop-down menu to select where you would like your Approver E-Mail to be sent and click “Next”.
You must prove that you have control of the domain. Therefore, the Approver E-Mail can only be either;
One of the 5 generic emails for the domain name like
Or an email address listed in your domain’s registration details and found when performing a WHOIS search.
If you wish to use a different email address, you will need to update your domain’s registration details and make sure the contact details are publicly available. You can do this by logging into your account with your domain registrar and updating the e-mail addresses.
If the WHOIS email is not available, select any address for now and then contact us once you finish placing the order and have made payment so that it can be changed manually.
We may need to contact the Certificate Authority to have the email address changed if we are not able to do it through our back end system.
Once you have selected an email address you have access to, click ‘Next’.
Here you will need to read through the Subscriber Agreement and check the ‘I Agree To The Subscriber Agreement’ box. Once you have agreed to the Subscriber Agreement and entered any special instructions for the recipient of the Approver E-Mail click “Next”.
This is the final step where you can review all information entered and review the pricing. It is important that you take the time to review the information listed, especially product ordered, validity period and domain name as these 3 details cannot be changed once your order has been placed.
If everything is correct, click “Next” which will complete the ordering process and payment can be made.
Domain Validated (DV) SSL Certificates can be issued within minutes upon completion of the Approver E-Mail.
If you have ordered an Organisation Validation (OV) or Extended Validation (EV) SSL Certificate, you will need to make sure that the verification requirements can be met detailed in the e-mail we will send you upon payment.
If you are unable to complete the verification requirements, you may need to purchase a different certificate type.
OV and EV SSL Certificates can be issued in as little as 2 business days if the verification requirements are met however, if there are any information requests by the Certificate Authority, this can delay the process.
The Certificate Authority will contact you if there are any further requirements to complete the verification process.
Once the verification process has been completed, the SSL Certificate keys will be made available in your Trustico® retail portal.