How to Renew my SSL Certificate

*This article is for renewing an order in a Reseller Account. If you use a Retail Account please refer to the following article: How to renew my SSL Certificate – Retail

A renewal is the process of extending the validity period of your SSL Certificate by a period of 1 or 2 years.

Placing a renewal order through your Reseller portal is a simple process. The renewal period for an SSL Certificate begins 90 days before the SSL Certificate’s expiry date. Once an order reaches this renewal period, a Renewal Reminder E-Mail is automatically sent to your contact e-mail address.

Placing a renewal order within this 90 day period qualifies for the early renewal bonus, this applies additional validity to your SSL Certificate dependent on the amount of days remaining in the renewal period.

By renewing early, you can get additional bonus validity period from the issuance date of your new SSL Certificate.

Once your order is within this 90 day Renewal Period you can place a renewal order for that domain name to prevent your website from being insecure. You can log into your account and renew instantly.

A renewal is the process of extending the validity period of your SSL Certificate by a period of 1 or 2 years.

Placing a renewal order is a simple process. The renewal period for an SSL Certificate begins 90 days before the SSL Certificate’s expiry date. Once an order reaches this renewal period, a Renewal Reminder E-Mail is automatically sent to your contact e-mail address.

Placing a renewal order within this 90 day period qualifies for the early renewal bonus, this applies additional validity to your SSL Certificate dependent on the amount of days remaining before expiry.

By renewing early, you can get additional bonus validity period from the issuance date of your new SSL Certificate.

Once your order is within this 90 day Renewal Period you can place a renewal order for that domain name to prevent your website from being insecure.

To renew your SSL Certificate, you will need to log into your Trustico® reseller account. If you can no longer remember your password, feel free to click the “Recover My Password” link below the login boxes. If you are still unable to log in, feel free to contact us via phone, Live Chat, or e-mail.

Once logged in to your Reseller account, click the “Manage Orders” button on the left of the page and then “Renew Now”. This area will list of your orders pending renewal.

Finding the 'Renew Now' tab under the 'Manage Orders' sub-menu in a Trustico® Reseller account.

If you are searching for an order, you can enter the Order Reference Number in the search bar at the top of the page and hit enter. This will bring up the order you wish to renew as long as it is within the 90 day renewal period or has expired.

Once you have found the order you wish to renew, simply click the red “Renew” button. This will take you to Step 1 of the ordering process.

Fining the 'Renew' button in the 'Renew Now' area of a Trustico® Reseller Account

Step 1

On order Step 1, you will be asked for the, select the validity period of either 1 or 2 years for your SSL Certificate. A validity period determines how long your SSL Certificate will be active. When you select a higher validity period, we will discount the price per year to pass greater savings.

You can select the amount of Server Licenses you desire. A Server License allows you to install an SSL Certificate onto a server, if you wish to install a single SSL Certificate onto multiple servers then you will need to purchase that many Server Licenses.

You can also purchase Issuance Insurance if necessary. Issuance Insurance provides you with the freedom to reissue your SSL Certificate, free of charge, as many times as you would like for it’s validity period.

Once you are happy with your selections, click “Next”.

Selecting the validity period and number of Server Licenses in step 1 of the ordering process.

Step 2

So we can ensure that the SSL Certificate being ordered is from your company and for your domain, we require some general information. This helps ensure that only you and your company issue an SSL Certificate for your domain.

Since it is a renewal, the contact details for both the Administrative Contact and Technical Contact will already be filled in.

If you are placing a renewal for an Organisation Validated or Extended Validation SSL Certificate, we highly recommend entering your Australian Business Number as well as a D-U-N-S Number if you have a D&B record for your company. By providing these numbers you can improve and speed up your ordering experience and validation procedure.

Review these details and click the “Next” button once you are satisfied.

Where to enter your company's TAX number and D-U-N-S Number if applicable in step 2 of the ordering process.

Step 3

This step requires you enter the Certificate Signing Request (CSR) for your order in Privacy Enhanced Mail (PEM) format.

You can generate your CSR on your server, if you require a guide for this please click here.

Or you can use our provided CSR Generation Wizard which will create a Command to generate your CSR using OpenSSL.

Once you have generated and entered your CSR, click “Next”.

Entering your Certificate Signing Request (CSR) in step 3 of the ordering process.

Step 4

Here you will simply need to review the details that are provided in your CSR, if they are not correct you can click the “Replace CSR” button to provide a new CSR.

If you have ordered a Multidomain SSL Certificate you will also be able to add any Subject Alternate Names (SANs) you need. SANs are additional domains and sub-domains that can be added to and secured by a Multidomain SSL Certificate.

Once you have reviewed your CSR details and added any SANs, click “Next”.

Reviewing your Certificate Signing Request data on step 4 of the ordering process.

Step 5

If all are available, select one of the three validation methods you would like to use: Approver E-Mail, File Based Authentication, or DNS Authentication.

If you select the Approver E-Mail option, select where you would like your Approver E-Mail to be sent via the drop-down menu.

Your client must prove that they have control of the domain. Therefore, the Approver E-Mail can only be either;

One of the 5 generic emails for the domain name like

admin@yourdomain.com
administrator@yourdomain.com
hostmaster@yourdomain.com
postmaster@yourdomain.com
webmaster@yourdomain.com

Or an email address linked to your domain name on a domain registrar like WHOIS

If you wish to use a different email address, you will need to update your WHOIS listing and make sure the contact details are publicly available. You can do this by logging into your account with your domain hosting company and updating the e-mail address.

If the WHOIS email is not available, select any address for now and then contact us so that it can be changed manually.

We may need to contact the Certificate Authority to have the email address changed if we are not able to do it.

Selecting your Approver Email in step 5 of the ordering process.

If you select either File Based Authentication or DNS Authentication, once the order has been placed you can search for the order in the Trustico System and click the “View” button, then “Authentication Options”. An e-mail with instructions will also be sent to the account e-mail address.

This will guide you on how to set up your file or DNS records to complete validation.

Once you have chosen your preferred method of domain validation, click ‘next’.

Step 6

Here you will need to read through the Subscriber Agreement and check the “I Agree To The Subscriber Agreement” box. Once you have agreed to the Subscriber Agreement and entered any special instructions click “Next”.

Reading the Subscriber Agreement and selecting 'I Agree To The Subscriber Agreement'. Adding any instructions for the Approver E-Mail contact.

Step 7

This is the final step where you can review all information entered and review the pricing.

If everything is correct, click “Next” which will complete the ordering process and provide you with a new Order Reference Number.

After the order is placed, the order is paid for using the funds in your reseller account.

If you have insufficient funds or there is an issue with the certificate details entered eg: Approver E-Mail address, SANs entered, then your order will fail to process.

You may need to contact the reseller department to determine why your order has not processed.

When your order has been paid for, it is then processed, and the verification process begins.

If you have ordered an Organisation Validation (OV) or Extended Validation (EV) SSL Certificate, you will need to make sure that the verification requirements can be met detailed in the e-mail we will send you upon payment.

If you are unable to complete the verification requirements, you may need to purchase a different certificate type.

The Certificate Authority will contact you if there are any further requirements to complete the verification process. The length of the verification process depends on the certificate type.

Domain Validated (DV) SSL Certificates can be issued within minutes upon completion of the Approver E-Mail.

EV SSL Certificates can be issued in as little as 2 business days if the verification requirements are met however, if there are any information requests by the Certificate Authority, this can delay the process.

Once the verification process has been completed, the SSL Certificate keys will be made available in your Trustico® Reseller portal.

Updated on September 10, 2019

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