This is a Reseller Partner article. For turning off renewal e-mails in a retail account please click here.
What is a renewal E-Mail?
A renewal E-Mail is sent to a customer as a reminder that their order is set to expire and to renew early to avoid any down periods on a website. Renewal reminders are sent out 89, 60, 30, 14, 7, 0 and -7 days before expiry of an order. Renewing early will add the remaining days as an extension to the validity period of the new SSL Certificate to ensure customers are rewarded, not punished, for renewing early.
The difference between Reseller, Retail and API Channel E-Mails
We will explain how to turn off renewal E-Mails from different channels, but first it is important to understand the difference between these channels.
Retail Channel E-Mails affects E-Mails for orders placed by customers through your integrated ordering system.
Reseller Channel E-Mails affects E-Mails for orders placed by the Reseller through their account at https://app.trustico.com/login.
If you have set up the Trustico® API for your customers to utilize, API Channel E-Mails affects E-Mails for orders placed from here.
Turning renewal E-Mails off – E-Mail Channels
If you would like your clients to stop receiving renewal reminders, please follow these steps:
2) From the Dashboard, click Manage Retail Area >> Content >> E-Mail & SMS
3) Select which Channel you would like to switch renewal E-Mails off for:
Reseller Channel E-Mails:
Click Reseller Channel E-Mails >> Reminder – Reseller Renewal Notice >> switch off the relevant notices.
Retail Channel E-Mails:
Click Retail Channel E-Mails >> Reminder – Renewal Notice >> switch off the relevant notices.
API Channel E-Mails:
Click API Channel E-Mails >> Reminder – API Renewal Notice >> switch off the relevant notices.
Turning renewal E-Mails off – Individual Orders
If you would like to switch off renewal reminders for an individual order, please follow these steps:
1) Log in to your Trustico® Reseller account at https://app.trustico.com/login
2) From the Dashboard, click Manage Orders >> Order History
3) Search for the order by entering the Order Reference number, domain name or other search option into the relevant field
4) Click View on the order
5) Click Notifications
6) Switch off Renewal Reminders
Once the reminders have been set to ‘No’, click ‘Change Notification’ to complete the process.