This is a retail article. For turning off renewal e-mails in a Reseller Partner account please click here.
What is a renewal E-Mail?
A renewal E-Mail is sent to a customer as a reminder that their order is set to expire and to renew early to avoid any down periods on a website. Renewal reminders are sent out 89, 60, 30, 14, 7, 0 and -7 days before expiry of an order. Renewing early will add the remaining days as an extension to the validity period of the new SSL Certificate to ensure customers are rewarded, not punished, for renewing early.
Turning renewal E-Mails off
If you would like to stop receiving renewal reminders for an order, please follow these steps:
1) Log in to your Trustico® account at https://order.trustico.com/login
*Please note that the login will be different depending on your country code such as .com.au for Australia, .co.uk for United Kingdom, .it for Italy and so on.
2) From the Dashboard, locate the order for which you would like to turn renewal reminders off
3) Click ‘View’ on the order
4) Click ‘Notifications’
5) Switch off ‘Renewal Reminders’
Once the reminders have been set to ‘no’, click ‘Update’ to complete the process.